Service Provider Disclosure

1. How NorthLine operates

NorthLine Garage Doors (“NorthLine”, “we”, “us”) is a licensed and insured company serving Queens and Long Island. We coordinate and schedule residential garage door repair and related services. When you contact us by telephone, through this website, or by any other channel, your request comes to NorthLine and we arrange for it to be fulfilled.

Depending on your location, the nature of the work and current availability, your request may be fulfilled by a qualified independent service provider operating on behalf of or through NorthLine in your area. Independent providers are engaged as contractors rather than employees, and NorthLine does not direct the manner or means by which they carry out the work.

2. Who may arrive at your property

Where a job is fulfilled by an independent provider, that provider may use their own vehicle, equipment, workwear and invoicing, which may differ in appearance from NorthLine’s own branding. This is a normal feature of how services are coordinated and does not indicate that anything has gone wrong. If you would like confirmation of who is attending, call us on (516) 687-6171 before the appointment.

Photography, vehicles, uniforms and imagery shown on this website are illustrative of the NorthLine brand and the standard of service we arrange. They should not be taken as a representation that any particular vehicle, individual or livery will attend your property.

3. Credentials are available on request

NorthLine is licensed and insured, and work is carried out by licensed, insured professionals. You are always welcome to confirm credentials before authorising work, and we encourage it:

• ask to see the provider’s licence and proof of insurance;
• confirm the identity of the business that will invoice you;
• ask for the price in writing and read it before agreeing;
• confirm the warranty terms, who provides them, and how to claim;
• ask any questions about scope, parts or price before work begins.

Anyone legitimate will supply this without hesitation. You are under no obligation to authorise work, and you may decline at any point before it begins.

4. What the provider performing the work determines

Where a job is fulfilled by an independent provider, that provider exercises independent judgement over, and is responsible for, the following:

• diagnosis of the fault and the recommended remedy;
• estimates, quotations, pricing, fees and any surcharges;
• parts, materials, equipment and brands supplied;
• labour, workmanship and the standard of the work performed;
• scheduling, arrival windows and time on site;
• invoicing, payment methods, payment terms and collection;
• guarantees and warranties on parts and labour, including their scope and duration;
• compliance with licensing, permitting, insurance and applicable law in the jurisdiction where the work is performed.

Where work is performed by an independent provider, the contract for that work is formed between you and the provider on the terms you approve.

5. No guarantee of availability or outcome

Availability varies by area, time of day and demand. NorthLine does not guarantee that a provider will be available in your area, that a request will be accepted, that any particular arrival window will be met, or that any particular outcome will be achieved. Statements about typical response times on this website describe general expectations only and are not commitments.

6. Allocation of responsibility

To the fullest extent permitted by applicable law, where services are performed by an independent provider, responsibility for those services rests with that provider. This includes the quality of workmanship, the accuracy of pricing, the fulfilment of any warranty, and any loss, damage, injury or dispute arising from the work.

To the fullest extent permitted by applicable law, NorthLine disclaims liability for the acts, omissions, conduct, pricing, workmanship, timeliness, licensing status or insurance status of any independent provider.

Nothing in this disclosure is intended to exclude or limit any liability which cannot lawfully be excluded or limited, or to affect any statutory right you have as a consumer under the law of your jurisdiction, including under New York consumer protection law.

7. Concerns and complaints

If something has gone wrong, contact the provider who performed the work first — they are best placed to resolve it. We would also like to hear from you. Email service@northlinegaragedoors.com or call (516) 687-6171. While NorthLine does not control the work, we take feedback about providers in our network seriously and use it to decide who continues to receive requests.

8. Changes

We may update this disclosure from time to time. The version published on this page at the time of your request applies to that request.